This website is operated by Huan Yuntong Inc., 1500 N Grant St, Ste R, Denver, CO 80203, US.
This Shipping Policy explains how and when we ship orders placed on silkandsecret.store. If you have any questions, contact us at support@silkandsecret.store.
1. Order processing
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays) after payment is confirmed. During busy periods or promotions, processing may take slightly longer. You will receive an email confirmation when your order is placed.
2. Shipping destinations
We ship to the countries and regions available for selection at checkout. If your address cannot be selected at checkout, we are currently unable to ship to it.
3. Shipping methods, costs and delivery times
Available shipping methods, shipping costs and estimated delivery times for your address are shown at checkout before you pay. Delivery times are estimates provided by the carrier and are not guaranteed; delays can occur due to weather, carrier issues or customs processing.
4. Discreet packaging
We understand that your purchase is personal. All orders are shipped in plain, unbranded packaging with no description of the contents on the outside.
5. Order tracking
When your order has been dispatched, we will send you a shipping confirmation email with tracking information where available.
6. Customs, duties and taxes
For orders shipped outside the United States, import duties, taxes and customs fees may be charged by the destination country. These charges are the responsibility of the recipient and are not included in the price or shipping cost unless stated at checkout.
7. Incorrect address
Please make sure your shipping address is complete and correct. If you notice a mistake, contact us immediately; we can only change the address before the order is dispatched. We are not responsible for orders delivered to an incorrect address provided by the customer.
8. Lost, delayed or damaged parcels
If your tracking shows no progress for an extended period, or shows your parcel as delivered but you have not received it, please contact us within 14 days and we will work with the carrier to resolve it. If your order arrives damaged, please see our Refund & Return Policy.
9. Contact us
Huan Yuntong Inc.
1500 N Grant St, Ste R, Denver, CO 80203, US
Email: support@silkandsecret.store