1. Who we are

This website, silkandsecret.store, is operated by Silk & Secret (“we”, “us”, “our”). This policy explains what personal data we collect when you visit our website or place an order, how we use it and what rights you have. If you have any questions, contact us at support@silkandsecret.store.

2. Data we collect

• Orders: your name, billing and shipping address, email address, phone number (if provided) and the details of the products you buy.
• Customer account: if you create an account, your login details and order history.
• Messages: the information you send us through our contact form or by email.
• Newsletter: your email address, if you choose to subscribe.
• Technical data: your IP address, browser type and pages visited, which our server records for security and to keep the website working.

We do not store your full payment card details. Payments are handled by our payment providers, who process your payment information under their own privacy policies.

3. How we use your data

• To process, ship and support your orders.
• To reply to your questions and requests.
• To send you our newsletter, only if you have subscribed. You can unsubscribe at any time using the link in every email.
• To keep our website secure and prevent fraud.
• To meet our legal and accounting obligations.

4. Discretion

We understand that the products we sell are personal. We never sell your personal data, and we only share it with the service providers we need to run our shop, as described below.

5. Who we share your data with

• Payment providers, to process your payment.
• Delivery companies, to deliver your order (name, address and, where needed, phone number).
• Hosting and email providers, who store and transmit data on our behalf.
• Authorities, where we are required to by law.

6. Cookies

Our website uses cookies that are needed for it to work, for example to keep items in your shopping cart, to keep you logged in and to remember that you have confirmed your age. You can block or delete cookies in your browser settings, but some parts of the website may then not work properly.

7. Embedded content

Some pages may include embedded content (for example videos or maps) from other websites. Embedded content behaves in the same way as if you visited the other website, and those websites may collect data about you.

8. How long we keep your data

We keep order records for as long as required by tax and accounting law. We keep account data until you ask us to delete your account, and messages for as long as needed to deal with your request. Newsletter subscriptions are kept until you unsubscribe.

9. Your rights

Depending on where you live, you may have the right to access the personal data we hold about you, to have it corrected or deleted, to object to or restrict certain processing, and to receive a copy of your data. To make a request, email support@silkandsecret.store. You may also have the right to complain to your local data protection authority.

10. Age requirement

This website is intended for adults only. We do not knowingly collect personal data from anyone under 18 years of age.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.